HR Generalist
About KitchenSync
KitchenSync is a technology and services company built specifically for the restaurant industry. We provide restaurant groups with the tools, technology, and people they need to simplify their back office—including HR, payroll, accounting, benefits, and financial operations.
Our HR team works as an extension of our clients' teams, helping restaurant operators manage their people, stay compliant, and get more value from the technology and services KitchenSync provides.
The Role
The HR Generalist is a client-facing role responsible for providing day-to-day HR support to KitchenSync's restaurant clients. This position combines hands-on HR expertise with the effective use of KitchenSync's technology and systems to help clients manage their employees and HR processes efficiently.
The ideal candidate understands the unique needs of restaurant operators and hourly workforces, is comfortable managing multiple clients, and enjoys using technology to streamline HR administration and improve the employee experience.
What You’ll Do
Client HR Support:
- Serve as a trusted HR resource and day-to-day partner for assigned restaurant clients.
- Respond to client and employee questions regarding HR policies, procedures, benefits, employee relations, and compliance.
- Provide practical guidance on employee relations, performance management, disciplinary matters, terminations, and other HR issues.
- Support employee onboarding, offboarding, and other employee lifecycle processes.
- Help clients develop and maintain effective HR policies, procedures, and employee communications.
- Monitor federal, state, and local employment laws across the jurisdictions in which our clients operate and communicate relevant changes to clients.
- Assist with employee investigations and other sensitive HR matters as needed.
KitchenSync Technology & Systems:
- Become an expert in KitchenSync's HR, payroll, and employee management software and use the platform to deliver efficient, consistent client service.
- Train clients and managers on KitchenSync software, HR processes, and best practices.
- Assist clients with implementing and optimizing KitchenSync's technology as they onboard employees and manage their workforce.
- Maintain accurate employee information, HR records, documents, and workflows within KitchenSync systems.
- Identify opportunities to automate, simplify, or improve client HR processes through KitchenSync's technology.
- Troubleshoot system and process issues and collaborate with internal teams to resolve them.
- Help clients maximize the value of the technology and services they receive from KitchenSync.
- Partner with payroll and other internal teams to ensure HR and employee data flows accurately between systems.
Benefits & Leave Administration:
- Administer client benefit programs, including health, dental, vision, life, disability, 401(k), and other applicable benefits.
- Manage employee enrollments, terminations, qualifying life events, and annual open enrollment.
- Coordinate with payroll and bookkeeping to ensure accurate benefit deductions, billing, and reconciliations.
- Respond to employee benefit questions and coordinate with benefit vendors/brokers.
- Manage employee leave administration and related documentation.
- Support COBRA, ACA reporting, National Medical Support Notices, and other applicable benefit requirements.
Compliance & Reporting:
- Assist clients with compliance related to federal, state, and local employment requirements.
- Support workers' compensation, unemployment, and disability claims.
- Assist with EEOC reporting and other required HR reporting.
- Analyze HR and benefits data and prepare reports for clients and the HR team.
- Identify trends and make recommendations to improve HR processes, benefits utilization, and employee experience.
Cross-Functional & Client Partnership:
- Work closely with KitchenSync payroll, accounting, bookkeeping, insurance, and other teams to provide a seamless client experience.
- Build strong relationships with restaurant owners, operators, managers, and employees.
- Communicate clearly and proactively with clients and follow through on issues from beginning to resolution.
- Stay current on restaurant-specific HR trends, employment regulations, and best practices.
- Perform other duties and special projects as assigned.
What We're Looking For
- 3+ years of HR Generalist, HR consulting, benefits, or related experience.
- Experience supporting hourly, multi-unit, restaurant, hospitality, or other high-volume workforces preferred.
- Strong understanding of employee relations, benefits, HR administration, and employment compliance.
- Comfortable learning and working extensively within software and technology platforms.
- Strong attention to detail and ability to manage multiple clients and priorities.
- Excellent communication and client-service skills.
- Ability to translate complex HR requirements into simple, practical guidance.
- Strong problem-solving skills and a proactive approach to client service.
What Success Looks Like
Success in this role means becoming a trusted HR partner to KitchenSync clients while helping them get the most out of the technology and services we provide. The best HR Generalists don't just answer questions—they solve problems, improve processes, leverage technology, and help restaurant operators run their businesses more effectively.
Why This Role
At KitchenSync, you'll have the opportunity to combine your HR expertise with technology to make a direct impact on restaurant businesses. You'll work with a variety of clients, solve real-world HR challenges, and help operators work smarter, not harder through better people processes and technology.